The Initial Consultation is a great time to give me a copy of your keys. If I make special trips to pickup or return keys, I charge a Key Pickup/Return fee.
Ready Key Program
Clients will automatically be enrolled in the Ready Key Program unless they ask to opt out. The Ready Key Program is one in which I keep your keys on file for current and future services.
I safeguard your keys by tagging and coding them using a complex system that makes it impossible for anyone to connect a key to a certain name or address.
After a service period comes to an end, I will retain your keys at no additional charge until:
- You wish to have me return for additional Service Periods.
- You arrange for repossession of the keys.
- You arrange for destruction of the keys.
If you opt out of the Ready Key Program, there are several key pick-up and return options:
- My preference is to return keys by personally delivering them to you (or your chosen representative). If I make special trips to exchange keys, a Key Pickup/Return fee will be assessed for each pick-up and drop-off attempt.
- You can use postal mail to send keys to me prior to any service period. I will return keys through the mail upon request, but please read the information in the Service Agreement (contract) about liability when keys are sent through the mail.
- We can use a lockbox at your home instead. You must provide lockbox and instructions in advance.
Murphy & Sonny
Why do I have this policy? If I spend an hour making unbilled trips instead of spending the time making billed visits, my income is decreased. Making a single trip like this from time-to-time isn’t a big deal. However, making six key exchange trips in one week can reduce my income that week by $100. Not to mention if they’re out of my way, the trips also use more fuel. I charge key exchange fees for people who have difficulty understanding the impact these trips have on my work.
